Your Privacy Matters to Us.

Depending on how you interact with SIMZO, we may collect:

• Personal Information: Your name, email address and phone number.
• Shipping Details: Your delivery address and information required to fulfil your order.
• Order Information: Purchased products, order numbers, transaction records and order history.
• Service Information: Details relevant to SIM activation, recharge requests and related services.
• Customer Support: Messages and information shared when contacting our support team.
• Website Usage: Device information, browser details and website activity collected through cookies or similar technologies.

We use relevant personal information to:

• Process and confirm purchases.
• Prepare and arrange order deliveries.
• Send order confirmations, tracking details and service updates.
• Assist with SIM activation, recharge and mobile plans.
• Respond to enquiries and provide customer support.
• Manage returns, replacements and refunds.
• Improve our website and customer experience.
• Help detect fraud and maintain service security.
• Comply with applicable legal obligations.

Payments are processed through the payment methods and providers available at checkout.

Payment service providers may collect and process information necessary to complete transactions according to their own privacy and security policies.

SIMZO may receive transaction confirmations, payment references and order-related information to manage purchases and provide customer assistance.

To fulfil orders and provide relevant services, we may share necessary information with trusted business partners, including:

• Suppliers: Information required to prepare and dispatch your SIM card.
• Shipping Partners: Contact and delivery details needed to transport your order.
• SIM Service Partners: Relevant information required to support activation, recharge or other eligible services.
• Website & Payment Services: Information necessary to operate our store and process transactions.

Some partners may operate internationally, including in China. Your information may therefore be transferred to and processed in countries outside your country of residence.

We aim to limit information sharing to what is reasonably necessary for the relevant service.

SIMZO may use cookies and similar technologies to support website functionality, remember preferences, understand website activity and improve the shopping experience.

You can manage certain cookie preferences through your browser settings and any available website privacy controls.

Disabling essential cookies may affect some website features.

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss or disclosure.

Access to customer information is limited according to relevant operational requirements.

Although we take data protection seriously, no online system can guarantee complete security.

Depending on applicable privacy laws, you may have the right to:

• Access personal information held about you.
• Request corrections to inaccurate information.
• Request deletion of eligible personal information.
• Ask questions about how your information is used or shared.
• Withdraw consent where applicable.
• Exercise other privacy rights available under relevant laws.

If you are in the EU/EEA or UK, you can also object to or restrict certain processing and lodge a complaint with your local data protection authority.

To submit a request, contact SIMZO through Live Support or our Contact Us page.

We may request information necessary to verify your identity before completing certain requests.

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, maintain relevant records, resolve disputes, prevent fraud and meet applicable legal obligations.

When information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it, where applicable.

We may update this Privacy Policy to reflect changes in our services, operational practices or applicable legal requirements.

The latest version will be published on this page.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact our support team.

Our support team is here to help. Send us a message through Live Support or our Contact Us page, and we'll get back to you within 24 hours.