Contact Us
We're Here to Help You Stay Connected.
Our support team is here to help. Send us a message through Live Support or our Contact Us page, and we'll get back to you within 24 hours.
Support hours
09:00–21:00, Italy / Central European time
Email us
How can we help?
Everything You Need, All in One Place.
- SIM Cards
SIM Cards & Product Information
Get help choosing a SIM card, understanding its features, and checking device compatibility.
- Orders
Orders & Shipping
Ask questions about your order, delivery estimates, shipping options, and available tracking information.
- Activation
SIM Activation
Need help activating your SIM card? Our support team can guide you through the activation process.
- Plans
Mobile Plans & Packages
Learn more about available packages, plan benefits, validity periods, and renewal options.
- Recharge
Recharge Assistance
Get support with recharge requests, payment confirmation, and eligible mobile services.
- Returns
Returns & Refunds
Need to request a return, replacement, or refund? We'll help you understand the process and next steps.
Helpful information
Find Answers, Faster.
Before contacting support, you may find the information you need on our helpful pages.
- FAQ
Frequently Asked Questions
Find answers to common questions about SIM cards, activation, delivery, and services.
- Shipping
Shipping Information
Learn about order processing, worldwide shipping, and estimated delivery times.
- Returns
Returns & Refunds
Review return eligibility, replacements, and refund procedures.
- Activation
SIM Activation
Access our activation page and follow the instructions for your SIM card.
Support You Can Count On. At SIMZO, we believe great service goes beyond the purchase. We're committed to providing clear information, helpful guidance, and a smooth customer experience.